Our customized programs will meet your needs, provide the highest level of client service and give valuable insight to the information that is important to you.
Our goal is to educate counsel on who we are, the services we provide and how we will work together to deliver the ultimate in client experience.
Key elements to successful service include:
- Initial contact with counsel
- Informative and educational live webinars
- Compliance reports to the corporate client / carrier
During our partnership we will engage our client care team to routinely touch each client for overall satisfaction of the program. Engaging in conversation to help us better support their needs, address any issues or concerns and quickly respond to requests.
Throughout the partnership, data is delivered in a secure realtime web based tool, providing viability into the average cost per deposition, number of settings by counsel, concentration areas and behavioral spends. Data is the only true way to see trends and position clients to adapt and forecast revenue spend.